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ORDERINF.TXT
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1993-06-21
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FireFly Software
Order Information
EDOS 3.50i (June 16, 1993)
This file contains important information you should read before
ordering(page ???), and details on all products sold by FireFly
Software (page ???). To save paper and time, our order form is
included separately in the file ORDER.FRM. This allows you to
view the information in this file on the screen if you wish, and
print only the actual order form.
PLEASE READ THE ORDER INFORMATION SECTION ON PAGE ??? BEFORE
PLACING YOUR ORDER! That section explains our order and payment
policies. If you don't read over the policies before ordering you
may make errors which delay your order and result in additional
costs to you.
If you live outside the U.S. and Canada we may have some overseas
dealers within the next 6 months or so.
The license agreement which governs your use of our products is
included separately in the file LICENSE.DOC. Please read it
before ordering. It is written in plain English, and explains
your rights and responsibilities as an EDOS user.
This file is formatted at 60 lines per page, and contains form
feeds and page footers. It can be viewed with a file viewer such
as the internal TYPE command, or printed using the command:
copy orderinf.doc prn
Printing it with a program that formats the pages is not likely
to work due to the formatting included in the file.
1 Order Information
-----------------
This section contains ordering details for all FireFly Software
products,including:
* Satisfaction guarantee * Multi-system licenses
* Order processing and shipping * Ordering from a dealer
* Payment and purchase orders * Government customers
* International orders * Resale and bundling
See the file ORDER.FRM for the forms you need to place your
order.
For convenient phone ordering call us between 9:00 AM and 5:00 PM
Pacific U.S. time at 800-248-0809 (U.S. only; orders only
please!) or 503-694-2282, or transmit your order form by fax any
time to (503) 665-9876. You can also order via CompuServe (Mail
to 71171,47), or the Internet (mail to 71171.47@compuserve.com).
Please include all information on the order form with your
electronic order, preferably in the same format. Any of the above
numbers (other than the 800 orderline) can be used to contact our
customer service department.
2 Warranty and Satisfaction Guarantee
We want you to be fully satisfied with the products you buy from
us! All products sold by FireFly Software come with a 30-day
warranty against physical manufacturing defects in the diskettes
or manual. In addition, if you are not fully satisfied with EDOS
or any other FireFly Software product you may return it at any
time up to 30 days after purchase for a full refund. If you are
dissatisfied with a product not produced by FireFly Software --
such as TurboComm -- you may return it for a full refund if it is
in resalable condition, or a 50% refund if not. See your manual
for the complete text of our warranty. Please contact us for a
return authorization before returning any product for a refund.
3 Order Processing and Shipping
Orders typically require 1 - 4 business days processing time
before shipment, and may take more or less depending on our order
backlog. We generally ship via Priority Mail or UPS Ground
service within the U.S. Where appropriate, or when requested, we
will ship via UPS or Federal Express. Shipping outside the U.S.
is via Air Mail or UPS Air. UPS 1st(Red Label) & 2nd day air
(Blue Label) and COD services are available within the U.S. (see
below). Shipping time varies from 1 business day for UPS Ground
to Washington State, to 6 business days for UPS Ground to the
East Coast, to several weeks for countries outside the U.S. where
mail service is slow. Express shipping via UPS next day air (Red
Label) or Federal Express is available; contact us for rates.
4 Shipping Charges:
There is no additional charge for standard shipping within the
U.S. and Canada. Orders to the U.S. can be shipped UPS 2nd day
air (Blue Label) and / or COD for an additional $5 each ($10 for
both). If you want one of these services please mark it clearly
on your order form!
6-93A
Orders shipped outside the U.S. and Canada require an additional
shipping charge to cover the increased shipping cost. The extra
cost for air is $5.00.
Contact us for shipping charges on orders for over five items.
5 Payment Terms:
All credit card charges will be authorized; your card will
generally be charged the day your order is shipped or
(occasionally) the day before. Personal checks may be subject to
a bank clearance delay before shipment. All payments must be made
in U.S. funds and drawn on a U.S. bank; see below for more
details on international orders. There is a $10 charge for all
returned checks.
6 Company Purchase Orders
We are pleased to accept purchase orders from established U.S.
companies and government agencies. Our standard terms are net 30
days. Orders under $100 must be prepaid. We require credit
references from new customers purchasing on a PO. Please contact
us for information before submitting your order, or include a
standard credit reference sheet with your order.
7 International Orders
We are happy to accept orders from outside the U.S., but must
require payment in the correct form to avoid the high fees
charged by U.S. and non-U.S. banks for international check
collections.
If you are ordering from outside the U.S. and Canada, please
include a phone number and a fax number with your order if
possible. This allows us to contact you quickly and efficiently
if we have questions about your order.
We accept several forms of payment from customers outside the
U.S.:
==> MasterCard, Visa, (sorry no American Express). Be sure to
include the exact name of the cardholder, the full card number,
and the expiration date.
==> A check or money order IN U.S. FUNDS AND DRAWN ON A U.S.
BANK. Other checks can not be processed without exorbitant fees
and unfortunately will have to be returned to you, resulting in
delays and additional expenses for you. Checks from banks outside
6-93A
the U.S. are acceptable if and only if they are in U.S. funds and
have the name and location of a correspondent U.S. bank printed
on the face of the check.
==> An international postal money order in U.S. dollars.
==> A purchase order (minimum $200). We accept foreign purchase
orders only from well established firms. You must contact us
before ordering with a purchase order from outside the U.S..
==> Cash (U.S. funds only) sent by registered mail. We do not
recommend sending cas